Completing Re-KYC was never this easy!

Go digital - update your KYC in just a few clicks!
Things to remember!
  1. Keep your original physical PAN Card & Aadhaar details handy.
  2. Have a blank white paper and a black/blue pen for your live signature.
  3. Please ensure that you are not logged in through a Proxy/VPN or any Public IP.
  4. Video Re-KYC will be accessible:
    • Monday to Friday: 9 am - 9 pm
    • Saturday, Sunday, and Bank Holidays: 10 am - 7 pm
  1. For successful Video Re-KYC, find a quiet place, use a device with a camera, microphone and steady internet connection. Make sure to have ample light, and a clear background.
  2. Video Re-KYC can be initiated only from India.
  3. It is mandatory for you to initiate the call from your declared Permanent or Communication address.
  4. If you are an iOS user, please deactivate your private relay before initiating the call.

Click Here to Start your Re-KYC

Frequently Asked Questions

Ans:- Video KYC is a convenient method that allows users to complete their KYC (Know Your Customer) with minimum document proof to open an account without visiting the branch in person. During the process, customers engage in a video call with a bank officer to showcase the original KYC documents, signatures, capture live photo, which are verified and recorded through a video call.

Ans:- For Video KYC process, you must keep following things handy: original pan card, a pen and a blank paper for capturing the live signature. Further, you should ensure there is ample lighting and a clear background for clarity on camera, along with stable network connectivity to avoid disconnection of call. Please make sure there is no third person involved during the Video KYC process.

Ans:- Monday to Friday - from 9 AM to 9 PM; and on weekends and bank holidays - from 10 AM to 7 PM. Our Video KYC facility is unavailable on national holidays (26th January, 1st May, 15th August & 2nd October).

Ans:- Post successfully completing the Video KYC process, you will receive a notification within 24 to 48 hours via SMS or email.

Ans:- Sorry, Original physical PAN card is a mandatory requirement for Video KYC.

Ans:- No, Minor PAN card will not be accepted for Video KYC.

Ans:- You have the option to get in touch with the nearest SBM Bank Branch, or your Relationship Manager. Alternatively, you can also connect with our Customer Care team on customercare@sbmbank.co.in or our Toll Free No. 18001033817 / 18002099335

Ans:- Yes, you can reattempt again using the same link and connect with the Bank official for completing the VKYC.

Ans:- You will receive your card within 7 to 10 working days from successful completion of Video KYC.

Ans:- We regret the inconvenience. As per our Bank’s licensing conditions, Video KYC has been restricted in the following States / Union Territories –
  • Jammu & Kashmir
  • Sikkim
  • Manipur
  • Assam
  • Arunachal Pradesh
  • Meghalaya
  • Nagaland
  • Tripura
  • Mizoram
  • Ladakh

Ans:- Based on RBI guidelines, Bank may ask for ReKYC at specific intervals to keep the records of the Bank updated.

Ans:- You may please get in touch with our Customer Care at 18001033817 / 18002099335 or write to us at customercare@sbmbank.co.in for unblocking the account.

Ans:- For ReKYC process, customers need to have their original physical pan card handy. Further, customers should also ensure that there is ample light, clear background, and stable network connectivity to avoid disconnection of call. Also, ensure there is no third person involved during the ReKYC process.

Ans:- As this is a Video-based KYC verification procedure, we require your permission to access your camera and microphone for the VKYC. This is solely for verification reasons and will not be disclosed to or shared with anyone.

Ans:- As per the regulatory guidelines (by RBI), customer should be physically present in India to complete the VKYC process. Granting access to the location will assist us in confirming your location during the ongoing process. Please note that this information is required solely for verification purposes and will not be disclosed to any third party.

Ans:- In case of the Video KYC call gets disconnected, you can simply reinitiate the VKYC by clicking on the same VKYC link. This applies to all instances where a call gets disconnected, except when the case has already been approved or rejected.

Ans:- No, as per RBI regulations, only the account holder should connect on V-KYC for successful ReKYC else the ReKYC will be rejected.

Ans:- No, a third person involvement during video KYC will lead to rejection of the case.

Ans:- No, if a Video KYC call is initiated via VPN or Proxy, you will be unable to connect with an agent to complete the VKYC process.

Ans:- The ReKYC process can be completed in either of the following ways:
  1. By personally visiting an SBM Bank branch
  2. Online through Video KYC

Ans:- In such cases, a Video KYC (Know Your Customer) call may be restricted. You can reinitiate the call once you are at your declared communication or permanent address.

Ans:- To disable the iCloud service on your iPhone, iPad, or iPod touch, follow these steps:
  1. Open Settings and tap on your name at the top.
  2. Navigate to iCloud and select Private Relay.
  3. Turn off Private Relay.