Policy on Credit Card Business
Deposit Policy
Cheques Collection Policy
Complaints Handling Policy
Customer Compensation Sub Policy
Appointment of Statutory Auditors Extract 2022
Appointment of Statutory Central Auditor Extract
COVID -19 Moratorium Policy
Whistleblower Policy
Cheques Collection Sub Policy
Fair Practice Code for Credit Card Operations
Customer Treatment Policy
Tax Collected at Source Remmitances Effective from 1-Oct-2020
Inoperative Unclaimed Accounts
FAQs on ex-gratia package
Fee-Based Services
Banking Ombudsman Scheme
CSR Policy
Basic Savings Bank Deposit Account Compliance
IBA Model code of conduct
Fair Practices Code for Lenders
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