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Policies

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Appointment of Statutory Auditors Extract 2022

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Appointment of Statutory Central Auditor Extract

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COVID -19 Moratorium Policy

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Whistleblower Policy

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Deposits Policy

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Customer Compensation Sub Policy

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Cheques Collection Sub Policy

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Fair Practice Code for Credit Card Operations

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Customer Treatment Policy

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Complaints Handling Policy

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Tax Collected at Source Remmitances Effective from 1-Oct-2020

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Inoperative Unclaimed Accounts

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FAQs on ex-gratia package

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Fee-Based Services

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Banking Ombudsman Scheme

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CSR Policy

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Basic Savings Bank Deposit Account Compliance

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IBA Model code of conduct

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Fair Practices Code for Lenders

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NEVER SHARE your Card Number, CVV, PIN, OTP, Internet Banking User ID, Password, or URN with anyone, as it can lead to unauthorised access to your account.