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Policies

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Anti-Bribery & Anti-Corruption (ABAC) Policy

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Safe Deposit Locker Agreement

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Deposit Locker & Safe custody Policy

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Customer Rights Policy

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Deceased Claim Policy

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Grievance Redressal Policy

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Policy on Credit Card Business

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Deposit Policy

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Cheques Collection Policy

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Customer Compensation Policy

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Appointment of Statutory Auditors Extract 2022

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Appointment of Statutory Central Auditor Extract

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COVID -19 Moratorium Policy

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Whistleblower Policy

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Fair Practice Code for Credit Card Operations

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Customer Treatment Policy

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Tax Collected at Source Remmitances Effective from 1-Oct-2020

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FAQs on ex-gratia package

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Fee-Based Services

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Banking Ombudsman Scheme

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CSR Policy

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Basic Savings Bank Deposit Account Compliance

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IBA Model code of conduct

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Fair Practices Code for Lenders

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NEVER SHARE your Card Number, CVV, PIN, OTP, Internet Banking User ID, Password, or URN with anyone, as it can lead to unauthorised access to your account. | DIAL 1930 FOR ONLINE FINANCIAL FRAUD. REPORT ANY CYBERCRIME AT WWW.CYBERCRIME.GOV.IN | Dear Customer, in line with RBI regulation, if there are any changes/updates in the KYC documents you previously submitted with the Bank, please provide the updated documents within 30 days of such changes.