Is SBM Bank Gift Card on MasterCard/VISA platform?
SBM Bank issues Gift Card on the VISA Card platform
What are the features of Gift Card?
Gift Card is non-reloadable - The maximum load value on the card is INR 10,000/-
Gift Card can be used at any merchant outlets/E-commerce websites or loading wallet enabled for VISA acceptance - Cash out - ATM withdrawal, a balance transfer to other accounts, refund is not allowed - Card can be used only in India.
What is the minimum load value on card
Minimum load value: INR 500/-
Can the branch accept cash to activate Gift Cards?
Branch cannot accept cash to load the Gift Cards.
What are the modes through which Gift Card can be funded?
Funding can be done only through NEFT/RTGS/Cheque or Bank account debit.
SBM Bank Account no. for debiting should be that of the applicant only.
Is cash withdrawal allowed on Gift Card?
Cash withdrawals are not allowed on Gift Cards.
How to check the balance on Gift Card?
There are 3 ways to check the balance on Gift Card.
1) Login into their customer portal (https://sbmgift.yappay.in/login) and view the card balance.
2) The easiest way for a customer is to call the contact centre (1800 1803 817) and validate himself and check the card balance
3) Write a mail to "customercare@sbmbank.co.in" for card balance
What is the validity of the card?
Gift Card is valid for 1 year from the date mentioned on the welcome kit.
What are the charges on Gift Card?
|
| Fee Type |
Amount (in Rs.) |
|
| Card Issuance Fees |
200/- |
|
| ATM Cash Withdrawal Fees |
20/- |
|
| Card Reload Fee |
10/- |
|
| ATM Balance Inquiry |
8/- |
|
| Card Re-Issuance Fees |
100/- |
|
| PIN Re-Issuance Fees |
50/- |
Is a surcharge applicable on Gift Card?
Yes, a surcharge is applicable on Gift Cards if used at fuel pumps.
The customer has lost his/her card?
Customer should call the call centre (1800 1803 817) and immediately get the card blocked.
Customer should immediately submit a request to the branch for a balance transfer.
Customer wants to refund his/her card?
Gift Cards cannot be encashed by card holders.
For active & expired cards, refund of card balance shall not be permitted, balance can be transferred from one card to another
Customer can request transfer funds from original card to new card post submission of card and verification details. Replacement fees of INR 100 + GST are applicable.
Does SBM Bank Gift Card are PIN enabled?
PIN is mandatory to perform transactions using Gift Bank Gift Cards.
Does a customer need a card statement?
Customer needs to call the contact centre for a statement. Post authentication Statement will be sent to his/ her registered email address.
Can the customer modify the transaction limit/preference?
Yes, customers can modify the transaction limit and enable or disable transaction preferences.
